Hello,

A support ticket has been escalated by %%ESCALATED_BY_RULE%%:

Subject: %%SUBJECT%%
Category: %%CATEGORY%%
Priority: %%PRIORITY%%
Status: %%STATUS%%
Assigned to: %%OWNER%%
Tracking ID: %%TRACK_ID%%

You can view this ticket here:
%%TRACK_URL%%


Regards,

%%SITE_TITLE%%
%%SITE_URL%%